DRAFT — Alpha placeholder. This is a preliminary refund policy for the CodexIQ alpha. They have not been reviewed by legal counsel and are subject to change. They do not constitute legal advice. Finalised terms will replace this document before any commercial release.
Refund Policy
Last updated: October 2026 · Alpha version — subject to change
Payments for CodexIQ are processed by our reseller and Merchant of Record, Paddle.com. Paddle handles checkout, tax, invoices and refunds, so your receipt and any refund come from Paddle.
Subscriptions (CodexIQ Pro)
You can cancel at any time from Account → Manage billing. You keep Pro until the end of the period you have paid for, and you are not charged again.
If you are not happy with a payment, ask for a refund within 14 days of the charge and we will refund it in full. You return to the Free plan when the refund is made.
After 14 days we do not refund part of a billing period, but cancelling stops all future charges.
Credit boosters
Boosters add AI credits to your account. Unused boosters can be refunded within 14 days of purchase.
Credits that have already been used cannot be refunded.
Your statutory rights
Nothing in this policy affects your rights under the consumer law of the country you live in, including any right to withdraw from a purchase. Paddle applies those rights where they are stronger than this policy.
How to ask for a refund
Reply to your Paddle receipt, use the link on it to contact Paddle, or email hello@codexiq.app with the email address you paid with. Refunds go back to the original payment method, usually within 5–10 business days.
